FAQ

Frequently Asked Questions

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SuperJam is made 100% from fruit, it's all natural and contains no added sugar.  It takes more than 1kg of fruit to make one jar.

We've been advised that it is suitable for diabetics in moderate quantities.  It contains natural fruit sugars.

SuperJam is made only from fruit and doesn't contain any animal products whatsoever.  It also contains no nuts, milk, soy or gluten.

This merchant is based in the UK and takes payment in GBP.  Our registered company is SC314664, VAT no. 898143576.  Address EH4 5AN. 

You'll find our products in most Waitrose, Asda and Booths stores as well as on Ocado, Amazon and our online shop.

At the moment, we charge £6.95 for UK orders, £18 for EU orders and £29 for deliveries to the rest of the world.  For international orders: If you order is particularly large or you live in a remote area, we may contact you before sending it to ask for a surcharge.  You will of course have the option to cancel.

Your data is in safe hands.  As you browse our site, we place cookies on your browser. We will not allow third parties to use your data for marketing purposes.

All of our products are non-refundable but if you have received a product that is defective, you are entitled to a refund, which can be arranged by sending an email to fraser@superjam.co.uk  Please note we do not currently provide a free delivery on returns policy. If you wish to return items to us you must pay for delivery.

If you are not in when the courier attempts to deliver, they will try a second time.  If you are not in a second time, your order will be returned to our warehouse - you will have to pay for a redelivery charge of £6.95.

We aim to deliver within 5 working days however please allow up to 10 working days during busy periods.

 

Please do say hello by emailing fraser@superjam.co.uk